F A Q

Q: When can I pick up and return the bike?

A: Pick-up: Wednesday, August 21 to Sunday, August 25, daily from 10:00 AM to 6:00 PM.

Returns: Sunday, September 1 and Monday, September 2, from 10:00 AM to 8:00 PM. 

For special pick-up and return requests, please email us, and we’ll try to accommodate your needs.

Q: What is the address of your warehouse?

A: Our warehouse is located at 2075 Valley Road, Reno, NV, inside A-AMERICAN SELF STORAGE.

It’s a 5-minute drive from Circus Circus Hotel and an 11-minute drive from Grand Sierra Hotel.

Q: Is there a deposit?

A: Yes, every rental requires a deposit of $300-$500, depending on the bike model.

Q: What happens if I don’t return the bike, return it partially, or damage it?

A:

• Total loss: Your deposit will not be returned.
• Lost key or charger: $100 charge
• Burned battery: $200 charge
• Minor issues (flat tire, fallen chain, lost basket, seat, or light): No charge
• Other serious damage: We’ll charge the repair cost, not exceeding the deposit amount.

Q: What is the cancellation and return policy?

A: Our policy differs for rentals and purchases:

Rentals:

• Cancellation by August 1: $100 + fees.
• Cancellation August 1-15: 50% of rental cost.
• After August 15: No cancellation or refund possible.

Purchases:

• Cancellation by August 1: $100 fees
• Cancellation August 1-15: 50% of order price.
• After August 15: No cancellation or refund possible

Name change fee: $25 per order

Q: Is there a warranty on the bikes?

A: Yes! Purchased bikes come with a one-year warranty covering the entire assembly, including the battery.

Q: Is there any warranty or insurance included with the rental?

A: No, the bicycles are rented “AS IS”. You can inspect them when you arrive at our warehouse, and by taking them, you confirm that they are in good condition and suitable for your needs. There is no insurance, and the use of the bicycles is entirely at your own risk.

Q: What happens if I get a flat tire or the chain comes off?

A: These issues rarely occur if you use the bicycle properly. However, on the playa, there are several camps whose gift is bicycle repair. They typically do this for free. We recommend you check the playa map for these locations. It’s also advisable to buy an inner tube in advance for emergencies, as they may not always have all sizes available.

Q: What do I need to bring to pick up the bicycle I reserved?

A: You need to bring:

1. A copy of your reservation (a photo on your phone is acceptable).
2. A valid ID.
3. A credit card or cash for the deposit.